Canberra Sydney Brisbane
The Customer Relationship Management (CRM) tool is the system that enables a council to manage all these communications (senses) both outwardly and inwardly, and almost all staff will have a touch point at some level. Integration is also a key lifeblood for any CRM with links required to many other Council solutions including the asset management, rating, regulatory, document management, financials, and spatial systems.
Delivered in a mentoring, collaborative and educative approach with an engagement level to enhance your business culture and strategic success.
This document outlines the current state of Local Government ICT staff, skills, and workforce changes, based on the recent ICT Benchmark Survey undertaken by Strategic Directions in November 2020.
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