Councils struggle on road to transformation – Government News

Only three per cent of local governments consider themselves to have fully transformed customer experience through ICT, a survey has found.

Your ICT Strategy provides your blueprint for allocation of resources and your expected business outcomes, both now and into the future. Digital strategies or ICT Strategies play a key role in ensuring your COUNCIL performs effectively and has opportunities for innovation within your region.

 

Lack of skills, leadership and resources are hampering council attempts to transform customer experience.

Source: Councils struggle on road to transformation – Government News