Canberra Sydney Brisbane
We know what high quality, customer centric services look like, the kind that live and breathe the values of your organisation. Often regarded at the “front door” of your ICT department or Managed ICT Services Provider, ICT Service Delivery needs to be a frictionless and painless experience for both the end user and services provider.
Customer service experiences delivered outside of your organisation now largely determine and shape what is expected by staff when interacting with an internal service provider like ICT.
Neglecting how your ICT is delivered will impact on almost every ICT initiative you decide to invest in and will affect the success or failure of your projects. We will guide you to develop contemporary ICT Services Delivery in order to become reliable, cost effective and deliver customer satisfaction.
Learn about the current state of Local Government ICT staff, skills, and workforce changes, based on the recent ICT Benchmark Survey undertaken by Strategic Directions in November 2020.