Telephony and Contact Centre Services

Business before technology

Strategic Directions has extensive experience in telephony, contact centre and help desk environments, with specialist knowledge of the most suitable telecommunications and software technologies, including IP Telephone and convergence.

Advising on the most effective system for a business, based on technology being an enabler rather than the main driver.

Strategic Directions has no financial links with hardware, software or telephony vendors, our advice is completely independent. Our solutions are not only the most appropriate, but also the most cost-effective.

Strategic Directions can undertake the following reviews:

  • IP Telephone Strategy
  • Price Review and Procurement
  • IVR Review

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