Robotic Process Automation
The adoption of Robotic Process Automation (RPA) is becoming more common with the example of Melbourne University looking at enriching their customer experiences (CX) and improving employee experience (EX) through its adoption this year.
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Manager of Robotic Process Automation at the university, Shiv Chandra, told iTnews students in today’s world simply are no longer willing to wait the long periods of time it previously took to receive something important like a university placement offer.
“We see RPA as a tool to help us achieve the level of service required to meet our students’ and potential students’ expectations.”